Subscriptions
Monthly and annual subscriptions can be cancelled at any time. You retain access until the end of the current billing period. We do not pro-rate refunds for the unused portion of a billing cycle.
If you were charged in error or believe there is a billing mistake, contact support@mouvel.com within 14 days and we will investigate.
One-time purchases (Learn tracks)
One-time educational purchases are non-refundable once the content has been accessed. If you have not opened the content, you may request a refund within 7 days of purchase.
How to request a refund
Email support@mouvel.com from the address associated with your account. Include the purchase reference. We respond within 2 business days.
Chargebacks
Please contact us before initiating a chargeback — we can usually resolve issues faster directly.